However You're Funded, We Can Help
Navigating healthcare funding in Australia can be complicated. We keep it straightforward. Here's a clear breakdown of the funding streams we work with, what's covered, and how to get started.
Direct Funding Coordination
Transparent & Accountable
Zero surprise gap fees or hidden charges. Itemised line-item billing strictly adhering to national standards.
NDIS (National Disability Insurance Scheme)
Who It's For:
NDIS participants with plan-managed or self-managed funding across Queensland.
Covered Services & Support:
- Capacity Building (Improved Daily Living, Improved Relationships)
- Core Supports (via Therapy Assistants)
- Functional Capacity Assessments (FCA) for plan reviews
- Assistive Technology assessments and trials
- Home modification assessments
How to Get Started:
Send us your plan details or have your Support Coordinator / Plan Manager reach out.
Aged Care (Home Care Packages & CHSP)
Who It's For:
Older Australians with a Home Care Package (Levels 1–4), Commonwealth Home Support Programme (CHSP) referral, or residential aged care funding.
Covered Services & Support:
- Mobility and falls prevention
- Home safety and modification assessments
- Chronic condition management
- Assistive equipment recommendations & fittings (walkers, shower chairs, transfer aids)
- Ongoing allied health assistant visits
How to Get Started:
Speak with your Care Manager or package provider, or contact us directly.
DVA (Department of Veterans' Affairs)
Who It's For:
DVA Gold Card holders (all clinically necessary conditions); DVA White Card holders (for accepted conditions).
Covered Services & Support:
- Physiotherapy, Occupational Therapy, Speech Pathology
- Assistive equipment recommendations and home safety trials
- Direct billing to DVA with zero out-of-pocket costs for eligible services
How to Get Started:
Obtain a referral from your GP (D904 form) and contact our intake team.
Private & Self-Funded
Who It's For:
Anyone who wants to access allied health services without a third-party funding body.
Covered Services & Support:
- All allied health services available privately with zero waitlists
- Health fund rebates may apply through your private health insurance (extras cover) — itemised receipts provided
- Medicare Chronic Disease Management (CDM / EPC) plans accepted with a GP referral
How to Get Started:
Refer directly online or via email — no external referral needed for private self-funded care.
Frequently Asked Funding Questions
Do I need a doctor referral to see a Koina clinician?
If you are paying privately or using a plan-managed or self-managed NDIS plan, you can refer directly. If you are accessing services through the DVA, an eligible GP referral (Form D904) is required. For Medicare CDM/EPC rebates, your GP must prepare a Chronic Disease Management plan prior to commencing therapy sessions.
How does billing work for NDIS participants?
For plan-managed participants, we send invoices directly to your nominated plan management agency. For self-managed participants, we issue itemized receipts for simple reimbursement via the myplace portal. All rates align strictly with the official NDIS Support Catalogue.
Can Koina clinicians bill directly to my Home Care Package provider?
Yes. We establish a third-party billing agreement directly with your Home Care Package provider or Care Manager. Invoices are settled straight from your package budget without requiring out-of-pocket payments.
What if I am unsure which funding pathway I qualify for?
Our intake team is specially trained to assist you. Simply reach out via our contact form or email contact@koina.com.au, and we will walk through your circumstances and outline available options.
Not Sure Where You Fit?
Many of the people we speak to aren't sure which funding stream applies, or have multiple types of support in place. That's completely normal. Get in touch with our intake team — we'll help you figure out what you're eligible for and the best way to access the care you need.