Question 1

How do I make a referral to Koina Allied Health?

Accepted Answer

You can submit an online referral directly through the Koina website at https://koina.com.au/referral in under two minutes, or email relevant plans and clinical documents to contact@koina.com.au. Referrals are accepted from Support Coordinators, Plan Managers, GPs, Aged Care Providers, and self-referring participants. Our intake team reviews all referrals within 24 business hours.

Question 2

Does Koina Allied Health provide in-home visits across Queensland?

Accepted Answer

Yes. Koina Allied Health operates a mobile-first care delivery model. Qualified clinicians travel directly to your home, workplace, school, day program, or aged care residence across Queensland, including South East Queensland, Darling Downs, Wide Bay, Central Queensland, Townsville, and Cairns, supported by secure statewide telehealth.

Question 3

Which funding categories does Koina Allied Health accept?

Accepted Answer

Koina Allied Health works with NDIS participants (Plan-Managed, Self-Managed, and Agency/NDIA-Managed), Home Care Package recipients (HCP Levels 1–4 and CHSP), Department of Veterans' Affairs (DVA) Gold and White Card holders, and private self-funded clients (with private health insurance or Medicare CDM/EPC rebate eligibility).

Question 4

Are DVA Gold and White Card holders covered without out-of-pocket costs?

Accepted Answer

Yes. For DVA Gold Card holders (for all clinically necessary conditions) and eligible White Card holders (for accepted service-related conditions), Koina Allied Health bills the Department of Veterans' Affairs directly via Medicare/DVA schedules with zero out-of-pocket gap fees when referred by a GP with a valid D904 referral.

Question 5

What clinical disciplines are available through Koina Allied Health?

Accepted Answer

Koina provides six core clinical disciplines across Queensland: (1) Occupational Therapy, (2) Physiotherapy, (3) Speech Pathology, (4) Positive Behaviour Support (PBS), (5) Therapy Assistants (AHAs), and (6) Clinical Assessments (including Functional Capacity Assessments and SIL/SDA housing reports).

Question 6

What is the intake turnaround time for new referrals?

Accepted Answer

Koina Allied Health maintains immediate capacity statewide. Our clinical coordination team reviews every referral within 24 business hours, confirms funding verification, and matches the participant with a qualified local therapist for prompt initial consultation and assessment.

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